Your box.
Your happy bites.

Terms of Service

These terms apply to preorders placed on this site with FuuFoo Bites Enterprise (SSM 202503316556 (NS0316200-K)), No. 28, Jalan BK 2/8, Bandar Kinrara, 47180 Puchong, Selangor. Contact us on WhatsApp at 010-212 4413 or email fuufoobites.my@gmail.com. Website: fbb-preorder.vercel.app.

• Orders. We bake on our puff days only. Order at least 2 days before the puff day. Sending an order or paying does not confirm it; your order is confirmed only when we clearly confirm it on WhatsApp.
• Prices and payment. Prices are in Malaysian ringgit (RM). Pay by DuitNow QR or Touch ’n Go transfer as shown on the last page, and send your payment screenshot in the same WhatsApp chat. If we need to quote your delivery fee, pay after we quote it.
• Pick-up and delivery. Choose a 2-hour time slot. For condos, offices, malls and hotels we deliver to the lobby or guardhouse only; please come down and keep your phone on. If you don’t collect or reply within 20 minutes after we arrive, we’ll leave, and delivering it again costs another delivery fee.
• Changing your day or time. WhatsApp us as early as you can. A change applies only once we confirm it; otherwise your original day and time stay.
• Uncollected orders. If an order isn’t collected on the day, we’ll try to contact you and keep it until 6pm the next day. After that it is thrown away and can’t be refunded.
• Allergens. Our puffs contain egg, milk and wheat flour. If you have a food allergy, please check with us before you order.
• Freshness. Enjoy within 1–2 hours of baking for the crispiest shell. Refrigerate if saving for later and finish within 2 days.
• Refunds and cancellations. See our Refunds & Cancellations Policy.
• Changes. We may update these terms. The version on this page when you order applies to that order.

服务条款

本条款适用于在本网站向 FuuFoo Bites Enterprise（SSM 202503316556 (NS0316200-K)，地址：No. 28, Jalan BK 2/8, Bandar Kinrara, 47180 Puchong, Selangor）下的预订单。联系我们：WhatsApp 010-212 4413，或电邮 fuufoobites.my@gmail.com。网站：fbb-preorder.vercel.app。

• 订单。我们只在泡芙日制作，请至少在泡芙日前 2 天下单。发送订单或付款都不代表订单已确认；只有我们在 WhatsApp 明确表示接受订单后，订单才算确认。
• 价格与付款。价格以马币（RM）计。请按最后一页的说明用 DuitNow 二维码或 Touch ’n Go 转账付款，并在同一个 WhatsApp 聊天里发付款截图。如果运费需要我们报价，请等报价后再付款。
• 自取与送货。请选择一个 2 小时的时段。公寓、办公楼、商场和酒店只送到大堂或警卫亭，请下楼领取并保持电话畅通。我们到达后 20 分钟内你没来领取也没回复，我们会先离开；再送一次要另付一次运费。
• 改日期或时段。请尽早 WhatsApp 我们申请改期；我们确认后才生效，否则仍按原来的日期和时段。
• 没来取的订单。当天没来取货，我们会尝试联络你，并把订单留到第二天下午 6 点；之后仍未领取会被丢弃，不能退款。
• 过敏原。我们的泡芙含有鸡蛋、牛奶和小麦粉。如果你有食物过敏，请在下单前先跟我们确认。
• 新鲜度。出炉后 1–2 小时内吃最酥脆。如要留着之后吃，请冷藏，并在 2 天内吃完。
• 退款与取消。请看我们的退款与取消政策。
• 条款更新。我们可能会更新本条款；你下单时本页的版本适用于该订单。

Refunds & Cancellations

• Paying doesn’t confirm your order — we confirm on WhatsApp. If we can’t take your order, we refund everything you paid (delivery included) within 3 days from the day you ask for your refund.
• Paid twice or too much? We refund the extra within 3 days from the day you ask.
• Once we confirm your order, we start preparing it. If you cancel because you changed your mind, it can’t be refunded.
• Need another day or time? WhatsApp us as early as you can. A change applies only once we confirm it.
• Not collected on the day? We’ll try to contact you and keep your order until 6pm the next day. After that it is thrown away and can’t be refunded.
• Delivery: if you don’t collect or reply within 20 minutes after we arrive, we’ll leave. Delivering it again costs another delivery fee.
• Something wrong with your order (wrong, damaged or not fresh)? WhatsApp us a photo within 2 hours of receiving puffs, or within 4 hours for cakes (once we sell cakes). Wrong items must be uneaten and just as you received them. We offer to remake your order first, but you can choose a refund instead; we refund within 3 days from the day you ask.
• These rules don’t limit your rights under Malaysian consumer law, or what we owe you if we can’t fulfil your order.

退款与取消

• 付款不等于订单已确认，我们会在 WhatsApp 确认。如果我们接不了你的订单，会在你提出退款当天起 3 天内退回你付的全部款项（包括运费）。
• 付了两次或多付了？我们会在你提出当天起 3 天内退回多付的部分。
• 我们确认订单后就开始准备；如因改变主意而取消，不予退款。
• 想改日期或时段？请尽早 WhatsApp 我们；我们确认后才生效。
• 当天没来取？我们会尝试联络你，并把订单留到第二天下午 6 点；之后仍未领取会被丢弃，不能退款。
• 送货：我们到达后 20 分钟内你没来领取也没回复，我们会先离开；再送一次要另付一次运费。
• 订单有问题（做错、损坏或不新鲜）？泡芙请在收到后 2 小时内、蛋糕（开卖后）请在收到后 4 小时内 WhatsApp 我们照片。送错的商品须未食用，并保持收到时的样子。我们会优先提供重做，你也可以直接选择退款；从你提出退款当天起 3 天内退款。
• 以上规则不影响你依马来西亚消费者法律享有的权利，也不免除我们未能履行订单时应负的责任。

Privacy Policy

FuuFoo Bites (SSM 202503316556) collects the details you fill in on this site — your name, WhatsApp number, delivery address or map pin, and any remarks — to prepare and deliver your order and to contact you about it.

• Your name, WhatsApp number and choice of pick-up or delivery are required to place your order. The “How did you find us?” and “Remark” fields are optional.
• Once the required details are complete, this site sends your order details to our order system to check it, and tapping Send or Copy submits them there, even before you send the WhatsApp message. We keep them in our order system and records. These online services may store data outside Malaysia.
• If you drop a map pin, its location is sent to OpenStreetMap to find the street name, and to OpenRouteService (or Google Routes as a backup) to work out the driving distance.
• Without the required details, we can’t process or deliver your order. Delivery orders also need a delivery address or map pin. To ask us to limit how we use your details, contact us as below; we’ll tell you whether we can and how it affects your order.
• We never sell your details.
• To see or correct your details, or ask about them, WhatsApp us at 010-212 4413 or email fuufoobites.my@gmail.com.

隐私政策

FuuFoo Bites（SSM 202503316556）收集你在本网站填写的资料：姓名、WhatsApp 号码、送货地址或地图定位、备注，用来准备和配送你的订单，并就订单联系你。

• 下单时须填写姓名和 WhatsApp 号码，并选择自取或送货；“你是怎么知道我们的？” 和备注可以不填。
• 必需资料填写完整后，本网站会把订单资料发送到我们的订单系统核对；按「发送」或「复制」会把订单提交到那里，不必等你在 WhatsApp 发出。订单会存入我们的订单系统和记录中，这些网上服务可能把资料存放在马来西亚境外。
• 如果你在地图上插针定位，位置会发送给 OpenStreetMap 查出街道名称，并发送给 OpenRouteService（或备用的 Google Routes）计算开车距离。
• 缺少必需资料，我们就无法处理或配送你的订单；送货订单还须提供送货地址或地图定位。如果想要求我们限制使用你的资料，请按下面的方式联系我们；我们会告诉你能否做到，以及对订单的影响。
• 我们绝不出售你的资料。
• 想查看、更正或询问你的资料，请 WhatsApp 我们：010-212 4413，或发电邮到 fuufoobites.my@gmail.com。